Privacy Policy
This policy explains when and why we collect data personal information from our website, how we use it and how we keep it secure and your rights in relation to it. We only collect use and store your personal data, as described in this Privacy Policy.
We reserve the right to amend this Privacy Policy from time to time without prior notice and you are advised to check this page regularly for the latest version.
We will always comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data. Further details on GDPR can be found at the website for the Information Commissioner.
For the purposes of GDPR, hup! will be the “controller” of all personal data we hold about you.
Who we are and how to contact us
hup!
Salthill Road
Clitheroe
Lancashire
BB7 1PE
You can telephone us on 01299 452 900 or email our Data Protection Officer.
Why we collect your personal data
Find a hup! builder
We collect your postcode, name, email address and telephone number to allow local hup! builders to contact you to discuss your hup! project.
Free hup! quote
We collect your postcode, name, email address and telephone number to allow local hup! builders to contact you with a no obligation quote for your hup! project.
Request a brochure
We collect your postcode, name, email address and telephone number to allow local hup! builders to contact you with a no obligation quote for your hup! project.
If you do not wish to be contacted by your local hup! builder, simply check the box provided on the form.
Submit plans
We collect your postcode, name, email address and telephone number to allow local hup! builders to contact you with a no obligation quote for your hup! project.
Authenticate a hup! build
We collect your address, postcode, name, email address and telephone number to verify your hup! is genuine, we will send your certificate to you via email and we may need to contact you via telephone if we have any queries regarding the information provided on the form.
We may email you occasionally with information we believe may be of interest, if you do not wish to receive these communications any longer, you may unsubscribe at any time.
The legal basis for collecting personal data
In line with GDPR, the legal basis for processing personal data is based on the legitimate business interests of hup! who manufacture home extension products.
Every effort has been taken to be transparent and explicit about the reasons for collecting your personal data. When you fill in a form on the hup-home.co.uk website, we explain briefly how we will use your data and this is explained above.
In line with both GDPR and PECR we may send you occasional emails with marketing messages we believe are of interest to you, to help you plan your home improvement project. If you do not wish to receive these communications, you can unsubscribe at any time and unsubscribe links are provided on every communication.
How we protect your personal data
We will not transfer your personal data outside the EU without your consent.
We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.
Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
Who else has access to the information you provide to us?
We do not sell your data to any third parties and we only pass your personal data to local hup! builders when you fill in a ‘Find a hup! builder’, ‘Get a free quote’, ‘Brochure download’ or ‘Submit plans’. All hup! builders are required to comply with General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.
Third party agency partners have access to the personal data submitted through the hup-home.co.uk website. All of these third parties are required to comply with General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.
How long do we keep your information?
Any personal information we hold about you will be anonymised and no longer accessible after 24 months. We keep your data for 24 months because we know that home improvement and home extension projects can take a while to save up for, plan and eventually build.
We will retain your personal information for longer if you fill in a ‘Authenticate a hup! build’ form as we are required to hold this indefinitely. We require this data to be held indefinitely to check the validity of a certificate, honour the manufacturer guarantee and provide authenticity details on previous certificates if requested.
Your rights
You have rights under GDPR:
- to access your personal data
- to be provided with information about how your personal data is processed
- to have your personal data corrected
- to have your personal data erased in certain circumstances
- to object to or restrict how your personal data is processed
- to have your personal data transferred to yourself or another business in certain circumstances
You also have the right to take any complaints about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
0303 123 1113
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF